Cypress Compassion Transit — Privacy Policy
Effective Date: October 23, 2026
Cypress Compassion Transit (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you utilize our non-emergency medical transportation (NEMT) services, contact our dispatch team, or interact with our website.
1. Information We Collect
We collect personal information necessary to safely manage and schedule your medical transit, including:
Identity Data: Your full name, date of birth, and relationship details if scheduling on behalf of a family member.
Contact Data: Your phone number, email address, and billing addresses.
Transit Data: Your specific pickup location, drop-off medical facility or clinic, and appointment times.
2. How We Use Your Information
We use your information exclusively to provide services, confirm trip manifests, update our service providers and clinical partners, and send appointment notifications.
3. Information Sharing and SMS Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories stated in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Data Security
We implement strict physical and digital security measures to protect your data. Passenger scheduling details and communications are managed securely on passcoded operational devices to prevent unauthorized access.
5. Contact Information
If you have any questions regarding this Privacy Policy or your data, please contact us at:
Email: info@cypresscompassion.com
Phone: 713-965-4388